This
multi-media online training program positions customer service
representatives to regain control of difficult conversations
and to regain customer goodwill after even the worst has
happened. Full of specific tips to handle difficult customers,
as well as tools to completely restore customer confidence in
the wake of problems, the Golden Method guides customer
service representatives as if Myra was right there with them.
This
program includes 25 video modules with Myra Golden leading
customer service representatives through field-tested and
proven strategies for regaining control with angry and
difficult customers.
The
Golden Method Self Guided Online Training Program
includes:
25-module
online video course for employees to follow on their own
How
employees can most effectively keep their cool when
customers get hot by identifying their own emotional
triggers
Tactical
insights for quickly getting angry customers to back down
An
examination of the psychology of customer anger
Our
proprietary model for diffusing anger and creating calm
Verbal
self-defense: dynamic analogies from martial arts that
teach your employees strong, but non-threatening responses
to demanding, irate, and unreasonable customers
Bonus:
A live 90-minute video recording of our most popular web
seminar ever “Stop
Screaming at Me!”
Only
30 companies a year have access to Myra Golden’s tactical
strategies for dealing with difficult customers via her
successful onsite workshops So, she’s
vowed to help more customer service representatives and has
packaged her popular in-person workshop into this self-guided,
online program.
Same
information, just delivered via video and online interactive
exercises. Same interactive exercises and
thought-provoking questions to ensure the learning sticks.
Companies globally now have access to Myra’s expertise without
having to wait four months to schedule a workshop or spend
thousands for Myra’s live delivery.
Because
Myra is so excited about this cutting-edge online video
course, she is offering the complete system for a limited time
for only $1500 - $399!
That is more than 80% off AND
thousands less than her live events!
Just
in case you aren't aware of Myra’s stunning
track record of successful outcomes for
companies, read what Myra’s training has done for these
folks!
Your
words of wisdom on
customer service are still inspiring our team throughout the
seasons.
The Leadership Team
Bath & Body Works
Myra's program was excellent! One
of the best training sessions we have attended
-well presented. The session was very beneficial to our
everyday job!
Shirley Perry Michelin North America
Not
only was Myra focused and articulate in her presentation, but
the personalized approach she takes to such difficult topics
as anger as it relates to customer service will
make me a more insightful Rep.
Michelle
Paglione
Estee
Lauder Companies
I
feel I have gained years worth of experience in this one
(Beyond WOW Complaint Resolution) seminar. I
plan to use what I've learned for the rest of my life!
Carrie
Steensrud
The
Coca-Cola Company
"...Most
intriguing and informative seminar I have been to
in my life!"
Joseph
McGill
Shuttle
Driver
National
Car Rental/Alamo Rent-A-Car
The entire
training is all laid out and ready to go.
It’s never been easier to get the exact skills you need to
handle difficult customers much more effectively– right at
your desk.
And with a full money-back
guarantee, there’s no way you can lose … except if you
don’t take advantage
of this special offer and claim your $20 discount by January
9th!
And
since it’s a an online training program in
a online video format, you pay no taxes or shipping
fees.
Employees
learn how to keep their cool when customers
get hot by identifying
their own emotional
triggers
and discovering
the
#1
tactic difficult customers use.
Anger
Diffusion
Your
employees will gain
tactical insights
for quickly
getting angry customers
to back down through
an examination of the psychology
of anger
and our
proprietary
model for diffusing
anger.
Establishing
Rapport & Rebuilding
Trust
In
this segment
introduce the Ten Golden Rules for Complaint Resolution – a
field-tested and proven strategy
for resolving
complaints in such a way that regains
customer goodwill.
We specifically
designed the Ten Golden Rules to help employees establish
rapport and create trust with unhappy customers, make
customers feel heard and understood, and most importantly, to
completely restore confidence in our client’s brands.
Verbal
Self Defense
Using
dynamic analogies from martial arts, we teach your employees
strong, but non-threatening responses that help them regain
control without being forceful or unprofessional.
The
Golden Method is presented
online, on-demand
in high quality, video requiring nothing more than a standard
computer with high-speed Internet connection. For most users,
enjoying the Golden Method is just like watching TV.
We’ve
gathered up all of the best information from our live,
full-day seminars and neatly packaged it into a dynamic e-Learning
platform that you can
get delivered right to your employees’ desktops (and even MP3
players), whenever you want … 24 hours a day, 7 days a week.All you need is an Internet connection.
The Golden Method is presented in short, high-impact sessions with all the latest audio, visual and
TV-style effects AND it’s interactive. Your people will find
this training engaging , educational, and entertaining.
Your employees can take advantage of this learning opportunity
right from their desktops or/and MP3 players, “on-demand”.
The Golden Method can be used for new hire training, refresher
training, to train home-based agents or within your LMS
system. Specific topics can even be experienced based on your
identified employees’ needs or challenges.
You and
your team will love this training. We guarantee it.
Like
all of our products and services, the Golden Method Online
Training is backed by our 100% satisfaction guarantee.
If you do not feel the tips, tactics, and techniques
provided in this training will help you and your employees
deal more effectively with difficult customers and handle
complaints more effectively, we don't deserve your business
and we'll refund every penny.
If
our field-tested strategies don't work for you, just call
our offices at 866-873-8419 within
2 weeks of your purchase
to receive a full refund.
“Myra
Golden’s seminars are captivating and resourceful in
complaint resolution. Her tactics should be used throughout
the world!”
Brandy
Warrior
Coca-Cola
“It
was outstanding. I could relate to
Myra
and her strategies.”
Kristi
Collier
McDonald’s
Corporation
“
Myra
’s program was excellent. One of the best training sessions
we have attended – well presented. The session was very
beneficial to our everyday job!”
Myra
is the author of the best selling book, Beyond WOW, author of
more than 200 articles, and has produced several training
videos.
Myra
has a Bachelor of Arts in Psychology and a Master of Human
Relations. Her psychology background has uniquely positioned
her to develop critically acclaimed programs for dealing with
difficult customers and understanding the psychology of
recovery.
